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RenaWare Zelfhulpgroep processes personal data of website visitors. This processing is done on the basis of the European General Data Protection Regulation (AVG in Dutch, or in Europe known as GDPR). Enforcement of these rules is carried out in the Netherlands by the Netherlands Authority for Personal Data. For more information about this Act, please refer to the website of the Netherlands Authority for Personal Data. You have the right to complain to them if you think that we are not dealing with the processing of your personal data properly.

In this Privacy Statement, we explain why and how we process your personal data.

Contact details:

RenaWare Zelfhulpgroep
Kerspelstraat 1
8271 TH  IJsselmuiden
+31 38 33 26 700

Data Protection Officer

We have not appointed a data protection officer, but we will be happy to help you with any questions you may have about the AVG / GDPR. To do this, please contact us using the contact details above, the contact page or e-mail.

Personal data that we process

RenaWare Zelfhulpgroep processes your personal data because you use our services and/or because you provide these data to us yourself. Below you will find an overview of the personal data we process:
First and last name
Address data
Phone number
E-mail address
IP address
Bank account number

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are under 16 years of age, unless they have permission from parents or guardians. However, we cannot check whether a visitor is over 16 years old. We therefore recommend that parents are involved in their children's online activities in order to prevent data from being collected about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us in the manner described above, and we will delete that information.

For what purpose and on what basis do we process personal data?

RenaWare Zelfhulpgroep processes your personal information for the following purposes:
Handling your payment
To be able to call or e-mail you if this is necessary in order to be able to perform our services.
To deliver goods and services to you

Automated decision making

RenaWare Zelfhulpgroep does not make decisions on the basis of automated processing on matters that could have (significant) consequences for individuals. These are decisions taken by computer programs or systems that do not involve any person (e.g. a RenaWare Zelfhulpgroep employee).

How long we store personal information

RenaWare Zelfhulpgroep does not retain your personal information for longer than is strictly necessary to fulfill the purposes for which your information is collected. We use the following retention periods for the following (categories of) personal data:
personal data and orders > 7 years > in connection with the Tax and Customs Administration

Sharing of personal data with third parties

RenaWare Zelfhulpgroep only provides information to third parties if this is necessary for the performance of our contract with you or in order to comply with a legal obligation.

Cookies, or similar techniques, that we use

RenaWare Zelfhulpgroep only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you visit this website for the first time. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember, for example, your preferred settings. It also enables us to optimise our website. You can unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored through your browser's settings.

Viewing, modifying or deleting data

You have the right to access, correct or delete your personal data. In addition, you have the right to revoke any consent to the data processing or object to the processing of your personal data by RenaWare Zelfhulpgroep, and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold of you in a computer file to you or to another organisation you have mentioned. You can send a request for access, correction, deletion, data transfer of your personal data or a request for withdrawal of your consent or objection to the processing of your personal data in the manner described above. In order to be sure that the request for inspection has been made by you, we ask you to send us a copy of your identity document with the request. In this copy, take your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Social Security number (BSN) in black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. RenaWare Zelfhulpgroep would also like to point out to you that you have the opportunity to lodge a complaint with the national supervisory authority, the Personal Data Authority. You can do this via the following link:

How we protect personal data

RenaWare Zelfhulpgroep takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unauthorized disclosure and unauthorized alteration. If you feel that your data is not secure or there are indications of misuse, please contact us using the above methods.

RenaWare Zelfhulpgroep
Kerspelstraat 1
8271 TH  IJsselmuiden  (NL)

(+31)(0)38 332 67 00
mon. to sat. from 19.30 to 20.00
or via the contact form

KvK nr: 05078114
BTW nr: NL138425528B01

SNS Bank Nederland
IBAN: NL26 SNSB 0906 9204 93

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